Cookies Policy | Playio Casino

What cookies are

Cookies are small text files placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Cookies can help a website work properly, improve security, remember preferences and provide information about how the website is used.

Playio Casino may also use similar technologies, including pixels, tags, software development kits, local storage and device identifiers. These technologies may perform functions similar to cookies, such as recognising a browser, measuring activity or supporting website features. For simplicity, this policy refers to cookies and similar technologies together as cookies.

Some cookies are set by Playio Casino, while others may be set by service providers that support website operations, analytics, security, advertising or other functions. The information collected may include an internet protocol address, browser type, device information, operating system, referring website, pages visited, approximate location and activity on the website. Information from cookies may be combined with other information where permitted.

Why we use cookies

Cookies help us provide a more consistent and secure experience. They may allow us to keep you signed in during a session, remember selected settings, identify unusual activity, understand which parts of the website are useful and improve the performance of our services. Cookies may also help us present information that is more relevant to your interests, subject to applicable law and your preferences.

Types of cookies we may use

The cookies used on a website can be grouped into several categories. A cookie may fit into more than one category depending on its purpose and how it is configured. The exact cookies in use may change as the website, technology and service providers develop.

Strictly necessary cookies: These cookies support essential website functions, such as page navigation, account access, session management, security controls and the prevention of fraudulent or abusive activity. The website may not operate correctly without them.
Functional or preference cookies: These cookies remember choices you make, such as language, display or other settings. They can help provide a more convenient experience when you return to the website.
Performance and analytics cookies: These cookies help us understand how visitors use the website, including which pages are visited, how features perform and where errors may occur. The information is generally used to improve content, functionality and website performance.
Security and fraud-prevention technologies: These technologies help protect accounts, transactions and website systems. They may assist with detecting automated activity, suspicious behaviour, unauthorised access and other security risks.
Advertising or marketing cookies: Where used and permitted, these cookies may help measure campaigns or deliver information that is more relevant to a visitor. They may be placed by us or by approved third parties and may be subject to your consent or other applicable requirements.

The use of a cookie does not necessarily mean that we can identify you by name. However, cookie information may be linked with account, device or usage information and may then be treated as personal information. We handle such information in accordance with our Privacy Policy and applicable Australian privacy requirements.

Session and persistent cookies

Some cookies are session cookies. They are stored temporarily and are normally removed when you close your browser or end your session. Other cookies are persistent cookies. They remain on your device for a period set by the cookie provider or until you delete them. The retention period depends on the purpose of the cookie and the settings of the relevant system.

Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where required, this tool allows you to accept, reject or manage categories of cookies that are not strictly necessary. Your choices may be saved using a cookie or similar technology so that the preference tool does not ask you again each time you visit.

You can also control cookies through your browser or device settings. Most browsers allow you to view, block or delete cookies, and some allow you to receive a warning before a cookie is stored. Instructions vary between browsers and devices, so you should check the relevant settings or support information for the browser you use.

Blocking all cookies may affect website functionality, account access, security checks and the availability of some features.
Deleting cookies may remove saved preferences and may require you to make your choices again.
Browser controls may apply only to that browser or device, so settings may need to be repeated on other devices.
Rejecting analytics or marketing cookies may not stop all advertising, but it can reduce the use of information for certain measurement or personalisation purposes.
Some services may use technologies that are not controlled entirely by ordinary browser cookie settings.

Where consent is required, you can change or withdraw your cookie choices through the available preference tool, subject to the operation of strictly necessary cookies and any other lawful basis that may apply. If a preference tool is not available at a particular time, browser settings can still be used to manage cookies. Changes may not apply retrospectively to information already collected.

Third-party services

We may use carefully selected service providers to help with website hosting, security, analytics, customer support, communications, advertising or other business functions. These providers may place or access cookies on our behalf, or may collect information under their own privacy notices. We expect providers to handle information appropriately and only for permitted purposes, but you should review their policies where relevant.

Privacy, changes and further information

Cookie information may be used with other personal information for purposes described in our Privacy Policy. These purposes may include providing and maintaining the website, protecting users and systems, understanding website use, responding to enquiries, meeting legal and regulatory obligations, preventing fraud and improving services. We do not use cookies to avoid our privacy or responsible gambling obligations.

Information may be processed by Playio Casino and its service providers in Australia or other locations, subject to applicable privacy requirements and the safeguards described in the Privacy Policy. The way information is handled can depend on the type of cookie, the service involved, your account status and the settings you select.

This Cookies Policy may be updated from time to time to reflect changes in technology, website features, service providers, legal requirements or our practices. The updated version will be made available on this page, together with a revised effective date where appropriate. You should review this page periodically so you remain informed about how cookies are used.

If you have questions about this Cookies Policy, your cookie preferences or the handling of personal information, please use the customer support or privacy contact options made available through the website. We may need to verify your request before making changes or providing information.

Your responsibility when using the website

You are responsible for keeping your browser, device and account access details secure. If you use a shared device, remember that saved cookies or browser information may allow another person to see certain preferences or activity. Consider signing out of your account, clearing browsing data and using suitable privacy and security settings when accessing the website on a shared or public device.